Where do I check what was sent?
Open Deliveries in the sidebar, or go to your delivery history. If a delivery isn’t listed at all, it was never made; see Why is nothing listed for my channel? Filter by Email, SMS, Voice, Webhook, or Agent, or choose Not sent to see only deliveries that didn’t go out. You can also limit it to Today or This week. Every delivery can be read here, whether or not it was sent.What does the status mean?
Why is nothing listed for my channel?
The channel had nothing to make a delivery from. Check these on the channel’s card on Channels, in order:- No endpoint. A channel without an endpoint makes no deliveries. Choose one; the channel starts from that moment, and links added before then aren’t sent.
- No sources. A channel such as Email me immediately starts with none. Subscribe it to a curation from that curation’s Subscribe button.
- Following, but nothing to follow. A Following source delivers only new links in public curations of curators you follow. If you follow no one, or they haven’t added to a public curation since, there’s nothing to send.
- Its curation went private. The card shows “Curation unavailable”, and the subscription delivers nothing until the curation’s owner makes it unlisted or public again.
- Its curation isn’t public. Links in unlisted and private curations never reach a Following source.
Why didn’t my Delta channel send anything today?
Because nothing new was added since its last delivery. A scheduled time with nothing new sends nothing and leaves nothing on Deliveries. If links were added, check the channel’s days, its times, and Every N weeks: a channel set to every 2 weeks skips the week in between.Why did it arrive at the wrong time?
Your timezone in Settings is probably not the one you’re in. Every Delta and Resurfacer channel runs on it, and changing it moves all of them at once. If you try to schedule a channel without a timezone, you’ll see “Set your timezone in Settings before scheduling deliveries.”Why does it say Withheld?
Its endpoint was inactive when the delivery was made. Four things make an endpoint inactive, and Activity shows each of the last three:- you chose Deactivate endpoint
- someone chose Unsubscribe in a delivery email
- someone replied STOP to a text
- someone asked Delivia on a delivery call to stop
Why does my channel say Awaiting verification?
Its endpoint hasn’t been confirmed, so the channel can’t send through it. On Endpoints, the endpoint also says Awaiting verification. Choose Manage to finish verification.- Email or text: enter the 6-digit code you were sent, or choose Resend code. A code expires after 10 minutes.
- Phone call: choose Call again and answer Delivia’s call.
- Agent: paste the setup message into your agent so it connects. See Agent.
Why are texts still not arriving after I replied START?
Replying START or UNSTOP only lifts the block on the number. On Endpoints, choose Manage, tick consent again, and choose Activate; you need both. STOP turns off every Text message endpoint for that number, and replying START doesn’t turn them back on by itself.How do I undo an email unsubscribe?
Choose Undo on the page that opened when you unsubscribed, or activate the Email endpoint on Endpoints. Unsubscribing turns off that address for every channel that uses it, and deliveries made in between won’t be emailed.Why does it say Accepted when I can’t find it?
Accepted means the email or text provider, or the phone network, took it. It doesn’t confirm that it reached your mailbox or your phone, or that a call was heard.- Email: search for mail from
delivia@curation.space, and check your spam folder. A Delta email’s subject begins with the channel’s name; an Express or Resurfacer email’s subject is a short line Delivia picks at random. - Text: check that the number on the endpoint is the one you’re looking at.
- Any kind: the delivery is readable on Deliveries, whatever happened to it.
Why was it Not sent?
Usually because it was too large. An email over about 5 MiB, or a text over 670 characters, isn’t sent at all; neither is split. Texts never shorten addresses, so for an Express text a very long link address is the usual cause. Delta texts send one link to the delivery page instead of listing each link.Why was it Cancelled?
Either a Resurfacer had nothing to draw from, or its channel moved endpoints. An email, text, or phone Resurfacer whose sources are empty at a scheduled time records a Cancelled delivery. Moving a channel from a Webhook or Agent endpoint to an email, text, or phone endpoint cancels the deliveries its receiver hadn’t accepted.Why wasn’t a link in my delivery?
One of these is usually the reason:- It was in a curation that wasn’t public when it was added, and your channel received it through Following.
- It came through another source first. A channel sends each addition once, however many of its sources include it.
- It was added before your channel subscribed, or before you copied the channel. Express and Delta channels send only new additions.
- The channel is a Resurfacer, which draws at random.
Why didn’t my webhook or agent get it?
Check Activity first. When a Webhook or Agent endpoint rejects a delivery, Activity pins “rejected the latest delivery” under Needs you until it’s fixed. Rejections never make the endpoint inactive; Curation Space keeps retrying, from 15 seconds up to once an hour, until the receiver accepts or refuses.- Webhook: the activity on the endpoint’s page shows each delivery and the receiver’s latest reply. If the receiver has moved, the activity shows the new host; choose Replace URL or headers. See How should my receiver reply?. Use Send sample delivery to test.
- Agent: check the endpoint’s connection state. If it reads Connection expired or Disconnected, choose Reconnect agent; deliveries made meanwhile are waiting and arrive together. See Agent.